A homeowner can safely check a few things before calling: whether the photo-eye sensors near the floor are aligned and clean, whether the track has visible dents, whether the door reverses when it meets resistance. Those are worth five minutes.
Torsion spring work is not on that list. A door built in 1994 in this area is heavy enough, and the spring wound tight enough, that a slip during adjustment can break a finger or worse. This isn't a scare tactic, it's why the tool for winding a spring is called a winding bar and not a screwdriver.
We'll say plainly where we draw our own line, too: a door with a badly rusted or bent track from years of moisture, or an opener old enough that replacement parts are no longer made, usually isn't worth repairing piece by piece. At that point the honest answer is a new opener or door, not a patched-together fix that fails again in a year.